# Event Details - **Event Name**: Customer Service Essentials 1-Day Workshop | High Point, NC - **Event Start and End Date**: Fri, 12 Jun, 2026 at 09:00 am – Fri, 11 Dec, 2026 at 05:00 pm (-04:00) - **Event Description**: Get ready to level up your customer service skills in this interactive workshop where you'll learn essential tips and tricks for success.About this EventEvent DetailsDuration: 1-Day Practical Training (8 Hours)Timing: 9:00 AM – 5:00 PM (including breaks)Location: Location shared via email ( Complete Address )Format: Classroom Training (Virtual option available on request)Language: EnglishCertificate: Course Completion CertificatePDUs Awarded: 8 Professional Development UnitsContact: info@learnerring.comEvent Description:Delivering excellent customer service is no longer optional — it’s essential for business success.Join our Customer Service Essentials 1-Day Workshop and learn how to create positive customer experiences that drive loyalty, trust, and long-term satisfaction.This interactive and practical training course is designed for frontline staff, customer service representatives, sales teams, support executives, and anyone interacting directly with customers.Through engaging discussions, real-life case studies, and role-play exercises, you will master proven techniques for handling customer complaints, managing difficult situations, and building rapport with customers in person, on the phone, and online.By the end of this program, you will walk away with the confidence, communication skills, and mindset to deliver exceptional customer experiences that exceed expectations and strengthen your company’s reputation.Learning Objectives:✅ Understand the importance of customer service excellence in business success✅ Develop a positive and professional customer service attitude✅ Learn best-practice communication and listening techniques✅ Handle complaints and challenging customers with confidence✅ Build trust and long-term relationships through empathy and rapport✅ Identify and apply the “Golden Rules” for service successWho Should Attend:Customer Service RepresentativesFrontline Staff and Call Center AgentsSales and Support ExecutivesTeam Leaders and SupervisorsAnyone who interacts with customers and wants to improve service qualityWorkshop Agenda (9:00 AM – 5:00 PM):Welcome, Introductions, and Workshop Overview• Icebreaker activity• Understanding the impact of great customer serviceModule 1: Assessing Your Attitude Toward Customer Service• Identifying your current service mindset• The importance of attitude in customer interactions• Self-assessment and feedback exerciseModule 2: Effective Communication Skills for Great Service• Practicing verbal, vocal, and non-verbal communication• The power of tone and active listening• Communicating empathy and understandingModule 3: Building Rapport and Customer Relationships• Demonstrating genuine care and respect• Creating emotional connections that lead to loyalty• Golden tips to exceed expectationsModule 4: Handling Customer Complaints and Difficult Situations• Turning complaints into opportunities• Responding with empathy and professionalism• De-escalation techniques for angry customersModule 5: Defining the Golden Rules for Service Success• The “10 Golden Rules” of customer service excellence• Applying best practices from world-class organizations• Group activity: Designing your service commitment planAction Planning and Workshop Wrap-Up• Developing your personal service improvement plan• Key takeaways and closing remarks• Certificate of Completion distributionKey Benefits:⭐ Strengthen your customer relationships and retention⭐ Improve satisfaction scores and customer loyalty⭐ Communicate confidently and professionally in all situations⭐ Turn difficult customers into loyal advocates⭐ Gain practical tools to implement immediately🎓 CertificationAll participants will receive a Certificate of Completion from LearneRRing, recognizing their achievement.Exclusive OffersGroup Discounts:10% off for groups of 5-10 participants15% off for groups of 11-20 participantsCorporate & Team Training AvailableWant this course delivered at your workplace or for your team? We offer customized onsite and virtual sessions for companies.📩 Email us at corporate@learnerring.com for details. https://cdn-az.allevents.in/events2/banners/e94a25d0-60af-11f1-b16f-0f9f4695b0c4-rimg-w740-h740-dcebdcd1-gmir.jpg https://cdn-az.allevents.in/events9/banners/e97cce90-60af-11f1-b16f-0f9f4695b0c4-rimg-w1200-h675-dcffffff-gmir.jpg https://cdn-az.allevents.in/events5/banners/e9bd5a00-60af-11f1-b16f-0f9f4695b0c4-rimg-w1200-h675-dcffffff-gmir.jpg https://cdn-az.allevents.in/events2/banners/e9faff40-60af-11f1-9bc0-87a19507195b-rimg-w1200-h675-dcc1bdaa-gmir.jpg https://cdn-az.allevents.in/events9/banners/ea3e49d0-60af-11f1-af60-057f3fab9e06-rimg-w1200-h675-dcf3f0ed-gmir.jpg https://cdn-az.allevents.in/events1/banners/ea795700-60af-11f1-b16f-0f9f4695b0c4-rimg-w1200-h675-dcffffff-gmir.jpg - **Event URL**: https://allevents.in/high-point/customer-service-essentials-1-day-workshop-|-high-point-nc/100001990934629070 - **Event Categories**: workshops, virtual - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket Price Range**: min: 534.31, max: 1814.8, currency: USD ## Event venue details - **city**: High Point - **state**: NC - **country**: United States - **location**: For venue details reach us at info@learnerring.com - **lat**: 35.9556923 - **long**: -80.0053176 - **full address**: For venue details reach us at info@learnerring.com, PH: +1505 369 2908, High Point, United States ## Event gallery - **Alt text**: Customer Service Essentials 1-Day Workshop | High Point, NC - **Image URL**: https://cdn-az.allevents.in/events8/banners/ca968518ba9be768dddc666b2e300caf82e4d09efb2c1e67e0ba58875c0df1eb-rimg-w1200-h676-dc45bec3-gmir.jpg?v=1780644429 ## FAQs - **Q**: When and where is Customer Service Essentials 1-Day Workshop | High Point, NC being held? - **A:** Customer Service Essentials 1-Day Workshop | High Point, NC takes place on Fri, 12 Jun, 2026 at 09:00 am to Fri, 11 Dec, 2026 at 05:00 pm at For venue details reach us at info@learnerring.com, PH: +1505 369 2908, High Point, United States. - **Q**: Who is organizing Customer Service Essentials 1-Day Workshop | High Point, NC? - **A:** Customer Service Essentials 1-Day Workshop | High Point, NC is organized by LearneRRing. - **Q**: Who is this event for? Is it right for me? - **A:** Customer Service Essentials 1-Day Workshop | High Point, NC is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in High Point, this event is thoughtfully curated to deliver a standout experience worth every moment. 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